SUBMIT A WORK REQUEST

The best way to inform Facilities Services of maintenance and building issues is through Asset Essentials.

Once you log on, you can submit new requests and track the status of ongoing ones.Ìý

    Logo for Asset Essentials by Dude Solutions

    Existing users - Your username is your Tmail address (short version). Use the "Forgot your password?" link if you need to reset your password. Ìý
    New users - Select 'Sign Up as New User' on the login screen. Create a personalized password you will remember. Ìý
    Login Issues: Send an email to assetessentialshelp@brightlysoftware.com

    In your request, be sure to include:

    • Your full name
    • Your email address
    • The location of the problem
    • A description of the problem

    Examples of Services

    Facilities Services offers a wide variety of services to students, faculty, staff, and guests. For a full listing of commonly offered services, please check out or contact Facilities Services.

    ÌýÌýÌýAir conditioning and heating maintenance and repair

    ÌýÌýÌýAppliance and elevator maintenance and repair

    ÌýÌýÌýBuilding and facilities maintenance

    ÌýÌýÌýCustodial and housekeeping services

    ÌýÌýÌýDelivery and package pick-up services

    ÌýÌýÌýElectrical maintenance and repair

    ÌýÌýÌýKey control and locking system maintenance and repair

    ÌýÌýÌýLandscaping and grounds maintenance

    ÌýÌýÌýPest control

    ÌýÌýÌýRecycling and waste disposal

    Additional services beyond those frequently offered may be provided at the discretion of the director of Facilities Services.

    Furniture and Equipment Relocation

    To relocate, move, or remove existing equipment, furniture, and other University assets, please first fill out . Then, send or fax (210-999-8090) the completed form to the Inventory Coordinator at the Business Office, who will contact Facilities Services for you.

    ÌýÌýSevere and Emergency Work Orders

    During business workdays, please call 210-999-8413.

    After business workdays and weekends, please call TUPD at 210-999-7070.

    Examples of Severe or Emergency Situations

    ÌýÌýÌýBurst pipes

    ÌýÌýÌýFlooding

    ÌýÌýÌýFire (call 911)

    ÌýÌýÌýMalfunctioning door locks

    Event-Related Requests

    To schedule and request resources for a campus event, you must use the , not Asset Essentials.

    In the listed items or comment box on the online T-Space request form, be sure to include information about requirements concerning:

    • Custodial services
    • Air conditioning/heating (especially if you are expecting the space to be at capacity)
    • Special electrical needs
    • Tables and chairs
    • Waste and recycling receptacles

    Please be sure to include specific set-up instructions and diagrams, when appropriate. The T-Space scheduler will confirm the requested resources and services on your behalf once the event is confirmed.

    Revisions to Events

    Please contact the T-Space scheduler listed on your event confirmation for changes to your requested resources. It is very important to reference your T-Space Reservation number (example: 1869-TRINITY) along with your changes.

    ÌýÌýQuestions or Concerns?

    If you have unresolved issues or would like to submit special requests, please contact Facilities Services directly with a phone call or an email.